Case Studies
Transforming Patient Outcomes
Designed with Purpose. Built for Impact.
Top Health AI is an AI powered front desk and care coordination system. It manages patient access, enforces scheduling rules, and ensures every interaction is handled correctly before it reaches staff.
By placing intelligent agents directly inside clinic workflows, we reduce missed calls, prevent inappropriate bookings, and enable timely follow up without increasing administrative burden.
Below are real world examples of how practices improve access, scheduling accuracy, follow up, and patient satisfaction using Top Health AI.
Case Study
Primary Care On Call Follow Up with SMS
The Problem
A multi provider primary care practice in Florida relied on voicemail and outsourced call services after hours. Messages were often incomplete, delayed, and lacked clinical context. Providers had to review and triage messages the next day, which slowed follow up and created a poor patient experience.
What the System Enables
Top Health AI answers after hours calls, captures structured patient requests, and routes them in real time. Instead of voicemail, providers receive clear SMS summaries that allow them to follow up quickly and with the right context.
Designed Outcome
No reliance on voicemail or outsourced call handling
Providers receive clear and structured SMS summaries
Faster and more consistent follow up
Improved patient satisfaction through timely responses
Pain Management Scheduling with Rule Based Control
The Problem
A pain management clinic in Mississippi experienced high call volume, missed calls, and frequent scheduling errors. Staff spent hours returning calls and correcting appointments that were booked without proper verification, increasing workload and delaying care.
What the System Enables
Top Health AI answers all incoming calls and guides patients through structured workflows. The system verifies patient status and enforces scheduling rules before booking, ensuring that only appropriate appointments are created.
Designed Outcome
Reduced missed calls with continuous call handling
Faster scheduling and follow up
Lower staff workload from fewer corrections
Clean schedules with no inappropriate bookings
Improved patient access and satisfaction
Primary Care New Patient Scheduling with Insurance Verification
The Problem
A primary care clinic in Illinois scheduled new patients without verifying insurance eligibility. This led to denied claims, rescheduling, and unexpected billing issues, creating frustration for both staff and patients.
What the System Enables
Top Health AI verifies insurance eligibility before scheduling. Appointments are only created when coverage is confirmed and all criteria are met, preventing downstream issues.
Designed Outcome
Eligibility verified before booking
Fewer denied claims
Reduced administrative work
Fewer patient billing surprises
Higher patient satisfaction
More Designed Outcomes Coming Soon
These are just a few ways Top Health AI improves patient access and operational efficiency across clinics.
We will be sharing real patient feedback from verified clinic Google Reviews to demonstrate measurable improvements in communication, responsiveness, and overall patient satisfaction.