Case Studies
Transforming Patient Outcomes
Designed with Purpose. Built for Impact.
Top Health AI is not just a consultation service—it's a care infrastructure. By placing intelligent agents at the heart of clinics and health systems, we reduce chaos, bring clarity to care, and connect every stakeholder in real time. Below is a real result from a practice using Top Health AI, followed by additional examples that illustrate how our approach can change outcomes—by design.
Real Results
Fewer Missed Calls, More Patients Reached
The Problem
A multi-provider primary care practice's front desk was overwhelmed with call volume. Over a one month period (Feb 1 – Mar 1, 2026), the practice received 703 inbound calls, and 209 of them — nearly 3 in 10 — were abandoned before ever reaching the front desk.
What Changed
The practice deployed Top Health AI's AI receptionist to handle incoming calls for the front desk queue, making sure every caller was greeted and routed immediately instead of waiting on hold or hitting voicemail.
The Result
Call abandonment rate dropped from 29.7% to 8.1%
187 fewer callers gave up before reaching the practice
More patients reached the practice instead of going elsewhere
Designed Outcomes
Faster to the OR — A New Pathway for Pancreatic Cancer
The Problem
A 42-year-old patient is experiencing unexplained weight loss, nausea, and back pain. Multiple ER visits and imaging return inconclusive. Despite concern, no referrals are made, and the patient is sent home with instructions to “follow up.”
What the System Enables
Top Health AI flags concern patterns in the presenting symptoms and history. Within hours, the patient is triaged to a specialist who recommends advanced imaging. The result: a suspicious pancreatic lesion requiring surgical evaluation.
Designed Outcome
The patient is seen by a surgical oncologist in days—not months
Time to diagnosis is reduced, treatment is started earlier
Care coordination happens without patient navigation stress
From Opioids to Understanding – Better Pain Care Through Better Information
The Problem
A patient with chronic back pain is recommended for a non-invasive spinal procedure by a pain management physician. Skeptical and overwhelmed, the patient is unsure whether to proceed. In the past, questions like these would wait weeks for another visit—or go unanswered altogether.
What the System Enables
Through Top Health AI, the patient receives immediate, AI-generated education drawn from clinician-approved materials—summarized, personalized, and available instantly. The system delivers thorough, medically accurate, patient-friendly explanations in minutes, not office visits.
Designed Outcome
Patient questions are answered clearly, instantly, and safely
Trust increases, delays decrease, and informed consent improves
Pain is treated effectively—while reducing unnecessary opioid use
From Record Chaos to Coordinated Care – Solving Fragmentation at the Front Door
The Problem
A cardiology clinic receives a referral for a patient with dizziness and fatigue—but the records are scattered across multiple providers. Staff spend hours piecing together PDFs, faxes, and inconsistent notes. Appointments are delayed while the team tries to make sense of the case.
What the System Enables
Top Health AI automatically extracts, organizes, and synthesizes all incoming records. Providers receive an intelligent case summary within minutes—highlighting key diagnoses, labs, medications, and missed connections.
Designed Outcome
Hours of administrative overhead are eliminated
The patient is scheduled and seen days earlier
Providers make better decisions, backed by full context
More Designed Outcomes Coming Soon
These are just a few ways Top Health AI reimagines care—from intake to intervention. Each case reflects our belief: when technology respects time and context, better decisions follow.